Below you’ll find our session fees, the insurance or third-party providers we can bill directly, and how payment and cancellations work. If there are questions, please contact us. We’re happy to help.
Our therapists are Registered Clinical Counsellors (RCC) or Canadian Certified Counsellors (CCC).
Our clinic is located in Langley, B.C., and we offer both in-person and virtual appointments.
20-Minutes Free
Phone or Video
Find the Right Therapist for You
Payment is due at the time of your appointment. A credit card is required to book and is kept securely on file (a credit card is not required to book a free 20-minute initial consultation).
If your session isn’t fully covered by direct billing, or we haven’t received your direct billing information by your appointment:
We accept most major credit and debit cards, including contactless payments. This includes Visa, MasterCard, American Express, and Interac Debit.
Please note: we do not accept cash or e-transfer payments.
We kindly require 48-hours notice to cancel or reschedule a counselling session. This ensures fairness to you, your counsellor, and other clients. Late cancellations and missed appointments are charged the full cost of the counselling session to the credit card on file.
More than 48-hours’ notice: you can cancel or reschedule at no charge through your Jane account (created when the appointment was originally booked) or by contacting us.
Please note:
Our therapists are Registered Clinical Counsellors (RCC) or Canadian Certified Counsellors (CCC), and most major insurance and extended health plans cover some portion of counselling with an RCC or CCC.
If we can bill your provider directly, we submit the claim for you and you only pay any portion your plan doesn’t cover at the time of your session. If we can’t direct bill to your provider, or the provider does not cover the cost of the session, you pay at the session and we provide you a detailed receipt to submit to your insurer yourself, for possible reimbursement.
What is covered depends on your individual plan and any specifics from the insurer or third party, so we recommend confirming your coverage before your first session.
Simplifying Your Mental Health Journey
Before your first session it’s encouraged to contact your insurance provider to confirm your benefits. They can provide you with information about the specific services and practitioners covered under your plan.
Create your profile through our secure booking system and choose your appointment time. A credit card is required to book, even if you’re using direct billing. It stays on file for any balance your plan doesn’t cover, and for our cancellation policy.
Once an individual or relationship counselling appointment is booked, complete the intake forms including your direct billing information before your first appointment. You’ll need your insurance policy and ID numbers, and the primary policyholder’s details if you’re on someone else’s plan.
Here is a list of providers that currently offer direct billing with us:
Don’t see your provider? You’re still welcome to book. You’ll pay at your session and we’ll provide a detailed receipt for you to submit through your benefits plan for possible reimbursement.
Our list of direct billing providers may change at any time. If you don’t see your provider listed, please contact us.
We accept Visa, MasterCard, American Express and Interac Debit, including contactless payments.
We do not accept cash or e-transfer.
A credit card is required to book, even if you’re using direct billing. It’s kept on file for any balance your insurance doesn’t cover and for our cancellation policy.
A credit card is not required to book a 20-minute free consultation.
No, counselling is not covered by MSP. However, many extended health plans, insurers, or provided cover the cost of counselling.
Most major plans cover a portion of counselling with a Registered Clinical Counsellor or Canadian Certified Counsellor, but every plan is different.
Before your first session, it helps to confirm a few details with your insurance provider.
Questions to ask your insurer:
Since the direct billing list is updated occasionally, please reach out to us to inquire if we can direct bill to your provider.
If we cannot direct bill to your provider, you are still welcome to book. You’ll pay at your session and we’ll give you a detailed receipt to submit for possible reimbursement to your insurer yourself.
Yes, if your provider is on our list. Contact our clinic to request the Direct Billing Intake Form, in order to provide the details.
If your insurance or provider doesn’t cover the full session fee, you are responsible for paying the remaining balance at the time of your session.
We Make It Easy
Explore our Meet Our Team page to filter therapists based on your unique needs, or complete our Match With a Therapist form.
Connect with a counsellor to see if they’re a good fit for you. Curious about more than one? You’re welcome to book with multiple.
Already know who you’d like to work with? Book a session anytime through our simple online booking.
