Wonderments About Therapy

Frequently Asked Questions | As You Are Counselling

Questions About Therapy

Have a more specific question? Click here to connect with us.

Emergency contact resources

B.C. Crisis Support Line
1-800-SUICIDE (1-800-784-2433)

Mental Health Support Line (310-6789)

Seniors’ Distress Line

Indigenous Crisis Line Support
(250-723-4050, toll-free 1-800-588-8717)

Native Youth Crisis Hotline

National Indian Residential School Crisis Line

MMIWG Crisis Line

Hope for Wellness Helpline

Black Youth Helpline
(1-833-294-8650, available to Black and multicultural youth)

Trans Lifeline

The Trevor Project
(1-866-488-7386., LGBTQ+ crisis support line)

(1-800-563-0808, crisis support for anyone who has experienced violence)

Is counselling covered by insurance and do you offer direct billing?

Our therapists are Registered Clinical Counsellors. Most major insurance providers cover the cost of therapy provided by a Registered Clinical Counsellor. We encourage you to check with your insurance to ensure our services are covered.

We provide a detailed receipt following each session. Follow your insurers instructions for submitting the receipt through your extended health benefits plan (often this can be done online). 

At this time Registered Clinical Counsellor’s are not able to offer direct billing through extended health benefit plans.

We invite you to contact us with any questions to explore these options.

What’s the point of therapy?

Our role at As You Are Counselling is to support the understanding of your experiences; allowing you to become more of who you are. Through the alliance between you and your mental health therapist, your sense of confidence will likely grow as you gain more insight and awareness into yourself. You may find the experiences posing difficulties in the past, present, or future become less unsettling as you develop more acceptance and care toward yourself. Counselling can create new ways of being, promote taking action in your life, and develop compassion and understanding for others.

How long will counselling take until I see benefits?

Counselling is an individual process unique to you, meaning your counselling journey may look differently from others’.

We encourage weekly or bi-weekly sessions at first, depending on your needs. People usually average between 8 to 12 sessions to see some benefits before choosing less frequent appointments. Some people may need less sessions, while others may require more.

Certain people may wish to work with a counsellor on an ongoing basis to maintain their mental health and well-being.

Ultimately, counselling depends on your goals and willingness to do the work.

The frequency and amount of sessions will be determined through a collaborative effort with you and your therapist. Book a free 15-minute consultation here to talk to one our our counsellors. 

I don't want people to know I am seeking therapy!

We are serious about confidentially. The only people who would know are those you choose to share about your counselling experience with. Our conversations are confidential, and any notes taken during our sessions are stored securely with software which meets or exceeds security and privacy standards. Outside of our counselling sessions, if we bump into each other in public, we will not greet you (unless greeted) out of respect for your privacy (not because we dislike or are trying to avoid you). Subject to common law and statutory exceptions to confidentiality include the following:


  • When a child or vulnerable adult is or may be at risk of abuse or neglect or in need of protection.
  • If the counsellor believes that the client is at clear risk of imminent harm or danger (e.g., suicide risk).
  • If the counsellor believes that another person is at clear risk of imminent harm or danger (e.g., homicide risk).
  • To comply with a legal order (e.g., subpoena), or if the disclosure is otherwise required or authorized by law.
  • If there is a medical emergency, we will contact either emergency services or your emergency contact provided, if you are unable to respond.
  • For clinical consultation or supervision from other professionals, in order to receive feedback, for professional growth and development, and to ensure the quality of client care. The information discussed will not reveal your identity and is kept confidential between counsellors.

FAQs About
As You Are Counselling

Have a more specific question? Click here to connect with us.

How do I get into the building if the doors are locked?

The lobby doors to enter the building are open from 9am-5pm Monday to Friday. For appointments after 5pm & on Saturdays buzz #300 or search “As You Are” within the intercom directory (at the front of the building) to be granted access to the elevator area. For more details, please visit our contact page.

What is the cost of therapy?

We offer services for individual, relationship and online counselling. See more about our prices on our Pricing & Services page here.

What age range do you support?

We predominantly support youth and adults over the age of 15. However, under extenuating circumstances, we may accept working with younger clients under the age of 15. 

If you have questions please reach out to us or book a free 15-minute consultation with one of our therapists. 

What is the rescheduling and cancellation policy?

We kindly require 48-hours notice for cancellation or rescheduling to ensure fairness to you, your counsellor, and other clients. Our cancellation charge is half of the cost of the counselling session.

If the appointment is outside of the 48-hour cancellation window you can cancel or change the appointment through your Jane account (created when appointment was originally booked) or simply call or email us to reschedule.

What payment methods do you accept?

We accept most major credit and debit card providers, including options for contactless payment. These include Visa, MasterCard, American Express, and Interac Debit. 

Are We a Good Fit for You?

We offer a free 15 minute phone consultation so you can ask any questions or get matched to a counsellor.

No Wait List ~ Easy Scheduling ~ Appointment Reminders

Office located in Langley and close to Surrey. Online counselling available.

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